A Real World case study of a guard tour system IMPLEMENTATION by a customer.

Introduction
This case study outlines how TourTrax GTS is being used in a real-world environment. It is been based on an actual implementation, configuration, and results of an actual TourTrax GTS customer.
The customer’s name is not mentioned for reasons of confidentiality and privacy, as the information disclosed is of a sensitive nature.
The Scenario
The customer is a security guard company. One of the largest security organizations within its region and is monitoring over 220 properties with over 300 security officers. They have been a long-time customer of the older TourTrax Guard Tour software, and have regularly used the older software to monitor tour progress and log areas that officers have visited and inspected.
The Problem
As with any large organization, the guarding company needed a way to effectively manage their staff:

• They required a tool to evaluate and manage performance of their officers, and resolve potential work related problems (such as poor attendance).
  
• They required a means to provide “proof” to their customers (and insurance companies) that areas were being checked.
  
• They required a way to report incidents (such as vandalism, damage to building, or health & safety issues), so they could alert their customers and maintenance staff of these to address accordingly.
  

The Solution
After some consideration, the Guarding Company decided to deploy TourTrax.NET, using Android Smartphones and NFC tags as their hardware of choice.

• 60 Android Smartphones (most of which are used by multiple officers at different times of the day), were purchased and programmed for use with the software - as well as 1,168 unique NFC tags (for use as checkpoints, Site Clock In/Out buttons).
  
• Both Dynamic (ad-hoc) and Static (scheduled) Tours representing patrols for each of their 200+ properties were configured on a single TourTrax.NET account instance - with tiered access allowing management staff to log in and see the results from only their respective assigned regions.
  
• Email Notifications were set up for management staff to receive alerts for any exceptions (such as missing checkpoints, incidents reported, etc.) in real-time.
  
• Automated Daily Email Reports were configured and sent to management staff (and their customers) on a regular basis (allowing staff to read and review without needing to log in to TourTrax.NET daily, delivering Solutions, Results and Future Proofing For The Security Industry.
  

Results of Initial Use
The company has been using the software for over a year now, and it has increased their productivity and ability to manage their staff:

• Through the Web Interface, the Real-time Dashboard and GPS-based Live User Monitoring, they are able to see where their security officers are, what they’ve done, and what they are currently doing - with updates every minute.
  
• With the Static Tour, Dynamic Tour, and Proof Of Attendance Reports - they are able to assess individual officer’s performance, as well as satisfy their need to give their clients irrefutable proof of presence in the cases where they require it.
  
• Real-time Alert/Alarm Notifications for Exceptions and Incidents - empower management staff to become aware of issues immediately and address them sooner rather than encountering them the next day, or whenever they have the time to review activity reports.
  
• Incident Reports with Pictures allow management to escalate (with photographic evidence) issues to their clients (and their staff) for addressing.​
  

Conclusion/Expanded Use
The Guarding Company is satisfied with their usage of the product, and have plans to expand usage further with future projects and properties. They have since also made use of the Compliance Report as an additional tool to assess overall site  coverage, determine which areas are not being checked as frequently as per the expectations they set on their employees.

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