This case study outlines how TourTrax GTS is being used in a real-world environment. It is been based on an actual implementation, configuration, and results of an actual TourTrax GTS customer.
The customer’s name is not mentioned for reasons of confidentiality and privacy, as the information disclosed is of a sensitive nature.
The customer is a security guard company. One of the largest security organizations within its region and is monitoring over 220 properties with over 300 security officers. They have been a long-time customer of the older TourTrax Guard Tour software, and have regularly used the older software to monitor tour progress and log areas that officers have visited and inspected.
As with any large organization, the guarding company needed a way to effectively manage their staff:
After some consideration, the Guarding Company decided to deploy TourTrax.NET, using Android Smartphones and NFC tags as their hardware of choice.
The company has been using the software for over a year now, and it has increased their productivity and ability to manage their staff:
The Guarding Company is satisfied with their usage of the product, and have plans to expand usage further with future projects and properties. They have since also made use of the Compliance Report as an additional tool to assess overall site coverage, determine which areas are not being checked as frequently as per the expectations they set on their employees.
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The use of mobile devices has increased exponentially on the work front as more and more businesses & professionals use smartphones and tablets, as these devices are smaller in size, light in weight and provide the same features and utilities as desktops. Given today's work environment, employees work at various remote locations and/or employees are given flexibility to work outside of their Company Offices from anyplace. However, along with the flexibility comes the responsibility. Mobile devices provided to the employees by their companies have to be monitored and controlled properly otherwise it affects the employees’ productivity and eventually business revenues.
For proper management of mobile devices issued to employees in and out of the enterprises, there are various options available such as MDM (Mobile Device Management) solutions and Kiosk Lockdown Software. There are many popular applications on the market for MDM solutions offering numerous features, but implementing MDM in companies has certain disadvantages too, which can be overcome by kiosk lockdown software…
The main reason for organizations to go for mobility management is to increase productivity by providing flexibility to employees to work from anywhere and anytime with required data security. Hence, companies need to evaluate various options to meet this requirement and weigh features with utility and affordability.
Kiosk lockdown software has proven to be the best alternate to MDM especially SMEs. Let’s go through why…
MDM is expensive – Kiosk Lockdown Software is affordable
For small and medium companies which work on tight budgets, MDM will not prove to be the ideal choice, as it is expensive. SMEs need to analyse and find out if productivity exceeds huge investment done in MDM. If not, then you need to consider your decision for implementing MDM and think about Kiosk Lockdown Software. If you are a big enterprise and having huge budget for mobility management, then maybe you can think of implementing it. However, for big enterprises also, there are various factors to consider as implementing MDM involves lot of complications and is not as easy as Kiosk Software.
MDM includes BYOD and Company-Owned Devices – Do you need both?
Is your company planning to manage both employee-owned devices as well as company-owned devices? For many enterprises, it is more important to manage devices owned by companies, since they are concerned more with the devices which are used by remotely working employees to ensure they are used for work purpose only. Again, the kind of control, monitoring and security required for employee-owned devices and company-owned devices are different. Hence for companies which are sure for managing company-owned devices need not invest heavily in MDM, for them best option will be Kiosk Lockdown Software. Kiosk Lockdown Software efficiently manages all the devices owned by company over cloud.
MDM needs large infrastructure – Kiosk Lockdown doesn’t
Since MDM includes BYOD and Company-Owned Devices as well, it needs large infrastructure for securing all the devices. Hence, infrastructure cost goes quite high in comparison to using kiosk lockdown software.
Trained IT professionals required to administer MDM – Kiosk Lockdown software
MDM needs a relatively large infrastructure, with a range of devices to monitor, including laptops, smartphones, tablets etc., to be managed all together, needs dedicated IT team to work on it. With kiosk lockdown software it is very easy to monitor and control all the devices, no dedicated team of IT specialists is required for implementing it.
Kiosk Lockdown Software locks down all the company provided devices for business purposes only. It provides most of the necessary features for remote monitoring like whitelisting websites, content management, mobile app management with enterprise store, location tracking and geo-fencing etc. with necessary security of the business data and devices. All the objectives which are kept in mind by the companies for considering MDM solutions, are met with kiosk lockdown software with affordability and efficiency. Thus, it is better for the enterprises to evaluate the advantages of kiosk lockdown software before and find out what can best suffice to your business requirements
Mobile and internet technology have transformed the way world lived and functioned. It has revolutionized communication, socialization and work! Every industry, including hospitality, is influenced and have started incorporating mobile technology and is completely getting redefined, raising the bar higher and higher for customer service & experience. The way hotels and resorts operated couple of years ago and the way they deliver services today, there is an amazing difference and of course for the better. The best part is, it is affordable, easy and productive for hoteliers as well as people.
Let us go through the transformation that has happened with help of mobility…If we start from the most initial stage, today, we have various websites as well as apps from where it becomes extremely easy to book a room anywhere in the world. Gone are the days when we were able to see the location and types of rooms only after reaching the hotel. Nowadays, we get to see all – the room images, videos, location and its proximity to airports and other tourist destination right from the website or the app itself. We even get to know the tariffs and any discount package offered any time during the year for various hotels.
When we reach at a hotel or a resort, they completely take over for our stay to be as comfortable and memorable, it should be. Check-in is easily done without standing in a queue at concierge desk, with mobile POS. You get to know everything about the facilities of the resort from the information kiosks placed in the reception area and not wait for the concierge to give you all the details and number of leaflets.
The traditional keys as well as the card keys are replaced by the mobile devices which are given to the guests after they check-in. They can lock-unlock the door with the mobile device which are blue-tooth or IoT enabled and pre-set the temperature of the room even before entering.
Exceptional Room Service
Inside rooms, many hotels provide smartphones and tablets with the necessary App(s) for concierge requests for room service and in-room controls. For an e.g., if the guests needs an extra bed, it can place the order from the tablet and the housekeeping person on duty will get the request on their tablet or smartphone. Guests can also view menu on in-room device and place the order on it. The same device can also be used to control the temperature inside the room, switch on-off the lights and lock-unlock the doors as these devices have IoT apps on them. These IoT enabled mobile devices automates many things inside the room and makes your stay comfortable.
Some of the resorts have Android TVs which has various apps for movies, games, music, hotel’s own information apps etc. for the guest’s entertainment. As these TVs have respective apps on it and not subscribed to any other cables, it provides uninterrupted entertainment.
Guests can select their choices from the digital menu from the in-room device itself in advance, so waiting time decreases inside the restaurant. For dine-in too, digital menus are provided to the guests, there are kiosks displaying the specialities for that particular day, easy payment process by tablet POS, kids are also given tablets with some games on it which can keep them engaged while the food is served.
Personalised Customer Engagement & Service
Once you have stayed at a particular resort or hotel, it saves all your preferences as data and stays in contact with you through emails or messages to notify you about all the deals & offers best for you, throughout the year. So, next time when you go to the same resort they have your whole history about your preferences, likes & dislikes and provides service accordingly.
Enhanced Employees’ Productivity
Employees of the hotels and resorts are given mobile devices for streamlining internal tasks and inventory. Whatever service and the maintenance requests are placed by the guests from in-room device, it goes directly as an alert to the concerned customer service rep’s device. In this way, requests are streamlined and overall the process becomes efficient and faster. All the inventory and the repairs details can be entered on the tablet and complete inventory management and the maintenance can be carried out efficiently by the housekeeping staffs through hotel’s own app on the tablets. This results in overall increase in employees’ productivity.
Hospitality is all about providing the best services to guests which will make their stay memorable. So, hoteliers should never leave any stone unturned to make that happen. In this current scenario, hoteliers can leverage the technology by integrating mobile devices into day to day operations and impress their guest by their world-class hospitality.
With several advantages, implementing mobility has some concerns to take care of too.
Do we need huge infrastructure to implement mobility?
Do we need number of IT specialist to manage everything?
How can we control the misuse of mobile devices by employees or the guests?
I wish to improve services at my hotel but will it be costly?
These all questions can be answered by equipping all your company-owned devices with the appropriate EMM solution and to turn them into purposed devices. DroidLock is one such Cloud-based kiosk lockdown software solution, which helps you implement secured mobility management for your hospitality business.
DroidLock helps you Manage, Control & Communicate with Android Devices in Real-Time from central MobiLock Dashboard. It also enables distribution of apps & content to the devices over Cloud.
It locks down Android devices into Kiosk Mode, provided to your hotel staff in various departments, in-room devices (including IOT enabled devices) given to the guests, in-room Android TVs, Information kiosks, mPOS and even digital menu. Kiosk Mode restricts user’s access to only selected applications & websites and they cannot even access Android device settings. In this way, hoteliers can be assured of the security of the devices as well as of its proper usage for required purpose only.
Visit our DroidLock Website to find out more!