The BIG Picture
Understanding the Big PictureBy deploying a Guard Tour Management system, you are collecting valuable information on which to do analytics. As an experienced security manager, you have a gut feel of where the issues are and how to deploy your guards. Wouldn’t be helpful to be able to validate your feelings with numbers? You will be able to see long term trends of just what type of issues are coming up at each client and deploy your force to better to deal with them. You will have a complete historic record of all tours and incidents so you can dig into specific details as well when you need to understand any issues around officer’s past performance.
Better Officer PerformanceThe truth is, people work better when they know they are being monitored. They are less likely to just skip that one hard place to get to in the middle of a rainstorm when they know you will easily find out. By deploying a guard tour system, you are sending a clear message to your employees that you care that they are doing a good job. You are also providing them with a tool that will make it easier to do that good job so it’s a win-win all around.
Making your customers want to stay with you because of your Guard Tour SystemHave you ever been in a position where you feel you are just getting hired as a scapegoat in case something goes wrong? The best way to fight against that perception is to deliver tangible value to your client. That’s where a great Guard Tour System can shine.
AccountabilityThe first thing you need out of a great Guard Tour System is accountability. That means the system needs to record the right information to show that you deliver on your promises. By integrating GPS tracking and checkpoint tracking, you can give your customers a very clear picture of your officer’s movements during each and every patrol. Add in incident reports with pictures and timestamps, you go even further to make sure they can truly rely on you.
Clear and Concise ReportingThe second thing is simplicity through clear reporting. Your customer does not want to wade through detailed reports full of obscure codes or handwritten daily activity reports that are prone to error. Most just want a nice green smiley face when things are going well. On the other hand, when things have gone wrong, you need to be able to give them the detail they need to reassure themselves that you handled the situation appropriately. This means a great Guard Tour System needs to include a great reporting system to make sure you give them just the level of detail they need.
Ease of AccessibilityYour client wants to know that you are accessible whenever they need you. Having the ability to look at their reports how and when they want them is a must have for a good guard tour system. Self service reports are not just a win for the client but a win for you in terms of productivity. Your client does not want to have to contact you every time they need a report from a few months ago and you don’t want to have to spend time looking for those reports.
In ConclusionIn order to compete in today’s world, you need to make sure you give your customers more than they expect. One of the easiest ways to do that is using great technology. By deploying a guard tour system you can set yourself apart from those who still rely on the old, manual way of doing business and grow both your customer base and your profitability. While there is a cost to these systems, it certainly is not nearly as high as the extra profit you will make by choosing to get ahead of the competition with technology helping to provide the highest level of service possible. Add in the increase in productivity and ask yourself this question. Can you afford not to have a guard tour system?
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